Hilton
Conrad Dubai Hilton is presently accepting applications from suitable candidate for the job role of Front Office Supervisor. As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of Guests.
Responsibilities of Front Office Supervisor
- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Advise your shift team of any special events or VIP Guests in the hotel that day.
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
- Maximize sales revenues through up-selling and marketing program.
- Manage Guest requests, inquiries, and complaints promptly and completely.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
Requirements of Front Office Supervisor
- A relevant supervisory/management certificate/diploma or degree.
- 2+ years front office experience in the hotel, leisure, and/or retail sector.
Skills and Knowledge Desired
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- Russian/ Arabic/ German or Turkish speaker
- A passion for delivering exceptional levels of Guest service
Front Office Supervisors Hotels/Restaurant Khaleej Times Dubai