Client Experience Agent Call Center IFZA Dubai
Full time @IFZA posted 3 weeks ago in Workforce Solutions Shortlist Email JobJob Detail
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Job ID 24637
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Career Level Intermediate
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Experience 4 Years
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Gender Male Female
Job Description
Client Experience Agent in Call Center at IFZA revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure. This is an Intermediate level full time job. And salary can range between 4000-6000 AED/month.
Responsibilities of Client Experience Agent
- Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are deliver to the highest level.
- Answering and distributing all incoming calls in a timely and professional manner.
- Delivering a positive and timely response to client enquiries.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients.
- Maintaining confidentiality of client data ensuring no sensitive information is disclosed.
- Keep records of all calls in Call Center CRM in a comprehensible way.
- Meet individual and team qualitative and quantitative targets.
- Building and maintaining effective working relationships whilst promoting the company culture and values.
- Performing other job-related duties as assigned by Management.
Requirements for Role of Client Experience Agent
- High school diploma or equivalent
- Minimum of 4 years’ experience as a Call Center agent or similar role in UAE or internationally.
Skills And Knowledge Desired
- Full English proficiency is require and additional spoken languages are an advantage.
- Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette.
- Customer-focused and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Excellent active listening and problem-solving skills.
- Intermediate computer literacy e.g., MS Office.
- Familiarity with CRM systems and practices.
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