Sharaf DG LLC is currently hiring experienced and qualified candidate for the job role of Customer Support Engineer in Ground Floor, Al Hilal Building, 34B Sheikh Rashid Rd, Garhoud , Dubai, UAE. This is an Intermediate level full time role. For this position salary ranges from 9000-20000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Customer Support Engineer

• To plan and install the solutions as per the scope of Work.
• Providing hardware and software support for all the customers.
• Installing and configuring computer hardware, software, systems, networks devices.
• To generate more business from the customer.
• Hands on experience with Security, Networking , server and storage.
• To be available and responsible for any issues at customer site related to the solution.
• To make the customer satisfied  and make sure for the repeat business.
• Commercial Awareness and negotiation skills.
• Strong Problem Solving and Decision Making skills.
• Strong Project Management skills.

Requirements for Role of Customer Support Engineer

• Diploma /BE, Should have valid UAE DL.
• Professional Certifications of Cisco ,HP,  Fortinet, Sonicwall, MS, Azure etc.
• 8-10 Years of UAE experience in related field.

Skills And Knowledge Desired

• Virtualizations, Hyper V and VMWare.
• MS Cloud Technologies Office 365 ,Azure, SharePoint, Active directory.
• Backup and recovery Acronis and Veeam Backup.
• Mail solutions MS Exchange and Office 365, Security Solution: Sonicwall , Cisco & Fortinet.
• Wi-Fi Solutions Aruba, Cisco, Meraki, TPLINK, Firewall solution : Fortigate. SonicWall, Sophos.
• Server and Storage HP, Fujitsu, Lenovo, EMC, NETAPP.

Sales Engineer Energy Sharaf DG LLC Dubai