Warehouse & Distribution Manager in Retail at Sharaf DG LLC will lead all aspects of warehouse operations and distribution logistics, focusing on inventory accuracy, order fulfillment, and last-mile delivery to ensure seamless service for retail and e-commerce customers. This role requires a strategic thinker with operational expertise to optimize workflows, manage delivery performance, and enhance customer satisfaction. The ideal candidate has a strong background in retail or e-commerce supply chain management, proven experience in last-mile logistics, and the ability to leverage technology and process improvements. This is a Senior level full time job. And salary can range between 15000-35000 AED/month.

Responsibilities of Warehouse & Distribution Manager

• Warehouse Operations Management:
• Oversee all warehouse activities, including receiving, storage, picking, packing, and dispatching to ensure efficient operations and timely order processing.
• Maintain a clean, organized, and safe warehouse environment, enforcing compliance with safety protocols and industry regulations.
• Implement quality control measures to ensure accuracy and integrity of outgoing orders, reducing errors and damages.
• Inventory and Stock Control:
• Monitor inventory levels and manage stock replenishment to optimize availability, reduce stockouts, and avoid overstocking.
• Perform regular cycle counts and stock audits to maintain high inventory accuracy, using WMS and other inventory management systems.
• Develop and enforce inventory control procedures to reduce shrinkage, improve data accuracy, and ensure stock availability aligns with demand.
• Order Fulfillment & Customer Experience:
• Ensure efficient and accurate order fulfillment processes, focusing on speed, accuracy, and on-time dispatch for both retail and e-commerce channels.
• Implement best practices to reduce order processing times, minimize errors, and increase customer satisfaction through timely, reliable service.
• Collaborate with the customer service team to resolve order-related issues promptly, addressing customer inquiries and complaints effectively.
• Distribution and Last-Mile Delivery Management:
• Coordinate and manage last-mile delivery operations to guarantee timely delivery to customers, optimizing routes and logistics costs with third-party partners.
• Negotiate and manage contracts with delivery vendors, ensuring SLAs are met and delivery standards align with company expectations.
• Track delivery performance metrics, address any logistical bottlenecks, and implement continuous improvements to enhance delivery efficiency and reduce lead times.

Process Optimization and Technology Utilization:

• Identify and implement process improvements across warehouse and distribution operations to boost efficiency and reduce costs.
• Leverage technology, such as WMS, RFID, and barcode systems, to enhance data accuracy, streamline operations, and improve visibility.
• Regularly analyze KPIs such as order accuracy, picking/packing times, and delivery lead times, driving continuous improvement in line with company goals.
• Team Leadership and Development:
• Lead, mentor, and develop warehouse and distribution teams, fostering a high-performance culture focused on accountability, teamwork, and productivity.
• Establish performance goals, conduct evaluations, and provide coaching and training to support staff growth and maintain high operational standards.
• Ensure team compliance with safety standards, company policies, and industry regulations, prioritizing a safe and compliant work environment.
• Vendor and Supplier Relationship & Reverse Logistic Management:
• Build and sustain strong relationships with delivery and logistics providers, working to optimize service quality, reduce costs, and enhance delivery flexibility.
• Monitor and evaluate vendor performance, addressing any service issues and identifying opportunities to improve reliability and efficiency.

Requirements for Role of Warehouse & Distribution Manager

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 10+ years of experience in warehouse and distribution management, ideally in retail operation.
• Proven leadership experience, with the ability to manage and motivate teams in a high-volume environment.

Skills And Knowledge Desired

• Proficiency in inventory management systems, WMS, and ERP platforms.
• Solid understanding of warehouse operations, distribution logistics, and last-mile delivery processes.
• Strong organizational, analytical, and problem-solving skills.
• Knowledge of safety regulations and compliance standards in warehouse and logistics operations.
• Inventory Management and Accuracy.
• Last-Mile Logistics and Distribution.
• Customer-Focused Mindset.
• Process Optimization and Efficiency.
• Team Leadership and People Development.
• Data-Driven Decision-Making.

Senior Executive SAGE Accounting Specialist Sharaf DG LLC Dubai