First Abu Dhabi Bank is presently hiring suitably qualified and experienced candidate for the job role of Officer Customer Support. The role holder is responsible to support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.
Responsibilities of Officer Customer Support
- KYC & onboarding governance framework – ensure a thorough understanding of on-boarding governance framework to onboard as CB & bank’s processes/guidelines.
- Ops Risk Management: adhere to SOPs to ensure the processing of customer transactions.
- Compliance Risk Management: Ensure complete understanding & adherence to compliance risk management.
- AML & Transaction monitoring: act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
- Channel migration: educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
- Product Knowledge: deep understanding of business banking products to increase cross-sell and hence, revenue per client.
- Customer Excellence: Deliver best in class services for Business Banking customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
- Complaint Management: Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues.
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RM.
Role Requirements
The requirements of Officer Customer Support are as under:
- Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred.
- 5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.
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