An exciting opportunity has arisen for an experienced Head of Sales to join the world famous Burj Al Arab Jumeirah. As the Head of the commercial function in Sales & Marketing, reporting to the General Manager and Regional Vice President of Burj Al Arab Jumeirah. The Head of Sales will lead a dynamic team to ensure ultimate achievement of the commercial targets for hotel. They will be the driver for the Sales & Events team achieving their budgeted goals and individual targets.
Responsibilities of Head of Sales
- Sets and monitors annual commercial plan goals and sales targets.
- Provides leadership in entrepreneurial sales activities.
- Ensures departmental policies and procedures are in place and adhered to.
- Ensures Jumeirah Brand Standards are adhered to.
- Continuously review procedures and processes within the department to achieve maximum profit, productivity, and efficiency.
- Continuously review product and branding to ensure selling creatively and on brand.
- Always maintains a high standard of personal appearance.
- Liaises with relevant departments to ensure all client needs and requests are met.
- Maintains effective communication, with regular 1-2-1 and team meetings.
- Identifies and builds productive relationships with business partners.
- Leads the creation of flexible solutions to attract new and potential customers.
- Coaches and is a mentor for the Sales & Events team.
- Complies with all regional reporting requirements in the said timeframe.
- Represents the hotel at Road Shows, Trade shows and management events.
- Determines and implements the balance of business mix into the hotel.
- Provides on the job and external training for colleagues in the department as required.
- Any other duties may reasonably be requested by the management.
- Identifies partners to drive short & long-term sales strategies.
- Designs sales strategies to influence positively local market trends.
- Guides, coaches to confidently deliver flexible solutions to client needs.
- Proactively creates and leads business-growth & networking opportunities.
- Develops partner relationships to identify and assist in future industry trends.
- Uses expectations to guide strategic sales plans.
- Develops relationships to gain deep understanding of business potential for guiding, meeting, and exceeding customer needs.
- Proactively creates & leads business networking to meet strategic targets
What You’ll Do More?
- Ensure that the performance of sales colleagues achieves Services Level Agreements.
- Ensure the systems within Jumeirah enable the delivery of SLAs.
- Set long and short-term strategic outputs for customer service.
- Lead the development of flexible solutions which are attractive to customers.
- Undertakes all job tasks competently.
- Identifies and evaluates business trends/needs and uses this information to set and review departmental objectives.
- Ensures clear Standard Operating Procedures are developed, communicated, updated, and implemented to ensure compliance with ISO and Quality.
- Reviews monthly KPIs and Balanced Score Cards.
- Reviews and processes Sales Incentive Plan.
- Liaises closely with all departments within the hotel particularly Revenue Management, Front Office, Food & Beverage, and Finance.
- Attends internal meetings as required by the function.
- Establishes and maintains good guest relations and rapport with all clients and colleagues.
- Ensures that all colleagues have a complete understanding of relevant Hotel SOPs including those relating to fire, hygiene, health, and safety.
Requirements of Head of Sales
- A bachelor’s degree in business administration, marketing, or a related field.
- At least 8 years of working experience in Leadership roles for at least 5 years in a luxury five-star hotel environment with excellent global understanding of Sales.
Skills and Knowledge Desired
- Excellent written and spoken English skills.
- Additional language is an advantage.
- Knowledge of hotel operating system.
- Handling guest requests and exceeding their expectation.