• Customer Inquiry Resolution: Respond promptly to customer inquiries, including order status, product information, and shipping details.
• Handle and resolve customer complaints with professionalism and patience.
• Order Management Support: Assist customers with placing or ducts to provide accurate information to customers.
• Participate in training sessions to improve knowledge and customer service skills.
• Returns, exchanges, and refunds.
• Work closely with logistics and warehouse teams to ensure timely delivery of orders.
• Feedback and Escalation: Collect customer feedback and communicate this feedback to the relevant departments for improvement.
• Escalate unresolved issues to the appropriate internal teams or management.
• Database Management: Keep records of customer interactions, transactions, comments, and complaints.
• Update customer information in the database during and after each contact.
• Policy and Product Knowledge: Stay up-to-date with company policies, procedures, and pro.

Requirements for Role of Customer Service Representative

• High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus.
• 2+ years customer support experience or experience as a client service representative.

Skills And Knowledge Desired

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Empathy and a customer-oriented attitude.
• Ability to work in a team and maintain professionalism under pressure.

Benefits

• Full-time role.
• Competitive salary + bonus.
• Company employee discounts across all brands.
• Medical & health insurance.
• Collaborative work environment.
• Good vibes work culture.

Executive Ecommerce Apparel Group