Pullman Sharjah is presently accepting applications from suitable candidate for the job role of F&B Captain. This vacancy was announced by the hotel on December 28, 2023. Candidates desirous for this role should submit their resume to begin with the application process.
Responsibilities of F&B Captain
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Utilize the POS system to ring up sales, print checks.
- Carry trays, bus and reset tables with linen, china, glass and silver.
- Ascertain guests’ satisfaction and handle solvable problem which may arise, informing a manager of the problem and how it was resolved.
- Follow cash and credit card procedures according to the guidelines of the accounting department.
- Maintain a clean, neat and orderly restaurant throughout service.
- Polish silver, refill salt, pepper and sugar, creamers, etc.
- Ensure that work station is stock with appropriate condiments at all times.
- Report any guest comments regarding food and beverage to manager.
- Conscientious handling and maintenance of operating equipment.
- Learn and adhere to safety, sanitation and hygiene policies.
- Maintain good working relationships with colleagues, and all other departments.
- Maintain complete knowledge of all F&B services, outlets and hotel services/features.
- Lead opening/closing side duties as assigned and set all tables according to standards.
- Report to manager any kinds of deviation from set standard and procedures.
- Ensure that all service and storage areas are kept safe and clean.
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
- Carry out light cleaning and maintenance of the outlet.
- Assist other Food & Beverage Outlets in their operations during peak hours if needed.
- Follow hotel code of ethics at all times.
- Assist outlet supervisor in team training when required.
Requirements of F&B Captain
The requirements of F&B Captain are as under:
- Minimum secondary education in the relevant field.
- Minimum 2 – 3 year food and beverage serving experience.
- Minimum 1 year Captain/Team-leader in a luxury hotel or restaurant.
Skills and Knowledge Desired
- Good reading, writing and oral proficiency in the English language.
- Must be well presented and professionally groomed at all times.
- Able to account and handle cash effectively and efficiently.
- Good communication and customer contact skills; good problem resolution skills.
- Strong F&B product knowledge.
- Team player with strong interpersonal skills and attention to detail.
Revenue Coordinator Accor Hotels UAE