Customer Care Executive NMC Royal Hospital Abu Dhabi
Full time @NMC Healthcare posted 2 months ago in Healthcare Shortlist Email JobJob Detail
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Job ID 17056
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Career Level Fresh
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Experience Less Than 1 Year
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Gender Male Female
Job Description
NMC Healthcare is currently looking to hire a candidate for the job role of a Customer Care Executive in NMC Royal Hospital, Khalifa City, Abu Dhabi, UAE. This is an Entry level full time job. And salary can range between 5000-8000 AED/month.
Responsibilities of Customer Care Executive
- Greets patients and families to understand the nature of their inquiries.
- Provides information or refers patients to appropriate contacts within or outside the organization.
- Advocates for patients’ rights concerning confidentiality, education, and information.
- Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances.
- Communicates daily updates and pertinent information to the Floor Supervisor.
- Ensures smooth patient flow and provides excellent customer service by creating a friendly environment.
- Checks medical insurance coverage for patients and verifies the details before directing them to the doctor.
- Investigates concerns raised by patients/visitors and implements necessary actions.
- Maintains accurate records of all communications with customers.
- Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster.
- Performs additional duties as assigned by higher authorities.
- Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management.
- Follows documented OSH procedures and instructions, adhering to specific responsibilities.
- Is familiar with emergency and evacuation procedures to ensure safety during incidents.
- Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports.
- Follows waste management procedures to ensure compliance with hospital policies.
- Attends OSH and infection control training programs, mock drills, and awareness sessions as required.
- Uses appropriate personal protective equipment and safety systems at all times.
Requirements for Role of Customer Care Executive
- A graduate in any discipline.
- Minimum of 1-year experience as a receptionist in a patient-focused environment (4.2).
- Experience operating a multi-line switchboard system is preferable.
Skills And Knowledge Desired
- Interest in working in a hospital-related environment.
- Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
- Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals.
- Superior phone etiquette skills are essential.
- Patient-focused, service-oriented, patient, and understanding.
- Ability to work independently with minimal supervision.
- Must be reliable, punctual, dependable, and responsive.
- Excellent command of oral and written English.
- Arabic language skills are advantageous but not essential.
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