Senior Operations Manager at NIKE (flagship brand linked to GMG) will be responsible for driving overall sales across all MENA region for the Nike Business. The role holder is responsible for maximizing sales performance, store operating profits, customer service as well as overseeing overall store operations. This is a Senior level full time job. And salary can range between 20000-40000 AED/month.

Responsibilities of Senior Operations Manager

• Formulates and implements store strategies and procedures to maximize sales, profitability and commercial performance of all retail outlets for the Business Unit.
• Identifies and monitors consolidated retail operation’s KPI’s, targets and performance against plan and initiates remedial actions in case of discrepancy between actual and expected performance.
• Analyses sales figures, forecasts future sales and interpret trends to facilitate strategic planning.
• Maintains and monitors sales vs. budget for all stores/locations; achieves budgeted profitability and growth of the retail stores within assigned network.
• Oversees and works with the area managers and store management to ensure that store displays and inventory levels are adequate to meet the forecast sales budget.
• Monitors stock in collaboration with the Merchandising Director to achieve bottom line sales budget against monthly targets.
• Identifies and implements actions required to address stores experiencing decreasing sales.
• Leads and implements strategies to enhance operational efficiencies in stores operations management by ensuring store operations are in compliance with industry best practices and standards.
• Works closely with the Loss Prevention Manager to ensure that loss prevention programs are in place across all store locations.
• Regulates and approves payment of invoices for store expenses.
• Tours the sales floor regularly, talks to colleagues and customers to help resolve urgent issues.
• Maintains awareness of market trends; understands changing customer attitudes and buying preferences and monitors the competition to ensure that sales opportunities are maximized.
• Oversees the productivity in stores through effective deployment and acquisition of resources.
• Sets the guidelines to ensure all stores are in compliance with required employment and state laws, health and safety standards.
• Looks at prospective sites and evaluates new sites and coordinates with the Property Department to share inputs; oversees new store openings and re-fits.

Requirements for Role of Senior Operations Manager

• Bachelor’s degree in any discipline.
• Master’s degree in Business Administration is preferred.
• A minimum of 8 – 10 years of relevant experience with at least 4 years in a similar supervisory role in retail operations.
• Previous Sports Retail Operations experience would be an advantage.

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