Schneider Electric
Schneider Electric is actively hiring an eligible candidate for job role of a Regional DCIM Specialist in Abu Dhabi.
Job Duties of Regional DCIM Specialist
- Ensure safe working and follow local guidelines.
- Assign & Co-ordinate the WO´s (assure preparations are done before starting, dialog with customer along the way).
- Install & configure EcoStruxure IT software’s PCNS, Netbotz, EcoStruxure IT Advisor (Base, Capacity, Change), EcoStruxure IT Optimize, EcoStruxure DCE, EcoStruxure IT Expert, Cooling (Vigilant), in remote & on-site as requested.
- Configuration support in Schneider Network Management Cards.
- Work closely with regional Delivery Manager/Project Manager.
- Perform onsite and remote troubleshooting of EcoStruxure IT Software and basic network protocols like SNMP, Modbus RTU & Modbus TCP.
- Develop and enhance project documentation work to enrich customer’s experience.
- Support & utilize cross-border collaboration to maximize customer satisfaction.
- Articulate to an internal and client project team the necessary steps/pre-requisite required to complete a statement of work.
- Building out and documenting project tasks in Project documentation.
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
- Time estimation for nonstandard work.
- Participate in the technical review process for product enhancements.
- Perform post configuration review and Deliver Admin training to partners and end users.
- Liaise with EcoSTruxure IT Global Product Managers or Advanced Custom Solutions team to provide feedback from customer requirements and improvements.
- Lead generation in services and licenses.
- Collaborate with regional sales and provide possible solution around customer needs and deliver services.
- Basic Linux Administration – configure IP address, DNS/hostname resolution, stop/start/enable services.
- Hyper Converged Infrastructure solutions – Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex.
- Basic familiarity with PKI and SSL certificates.
Job Requirements For Regional DCIM Specialist
The eligibility requirements for the role of Regional DCIM Specialist are as under.
Qualification
- Associates/Bachelor’s degree in a technical discipline or equivalent experience.
Experience
- Minimum three years’ experience providing DCIM customer support for complex technical solutions in a Data Centre environment.
- Experience in Customer-facing, project management, analysis, troubleshooting technical skills, onsite service support.
Skills & Knowledge Desired
- Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.).
- Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus).
- Structured cabling components and concepts (patch panels, fibre, copper).
- Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU).
- VMware vSphere ESX/ESXi VM configuration.
- PCNS configuration.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Ability to work flexible hours with travel up to 50% required, within Gulf cluster and some globally.
- Data centre surveys and audits.
- Ambitious, Self-motivated, ability to learn and apply new skills quickly.
- Good English oral & written communication and interpersonal skills required.
- Working experience in Salesforce and WO management.
- Certification in Schneider DCIM software’s is added advantage.
- Working Experience in customer facing profession would be added advantage.
- Certification in networks & routing concepts would be an advantage but not mandatory.
- VMware Certified Professional or equivalent.
- Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent).
- Nutanix Certified Professional or equivalent.
Job ID
- 63701