Al Futtaim Group
Al-Futtaim Group is currently seeking an experienced and qualified individual to take on the role of a Shopping Experience Group Leader. The selected candidate will coach other co-workers, to support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list joint.
Duties of A Shopping Experience Group Leader
- Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times.
- Customer guidance is in place to ensure an easy customer flow.
- Ensure the waiting time and queuing policy are maintained as per bench mark.
- Co-workers are ready and available to help customers.
- To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
- Support the co-workers when they cannot resolve customer’s complaints, dealing positively and quickly with the issues raised by customers.
- Spending my working time on the shop floor, supporting the co workers and ensuring that customers leaves with a positive impression of IKEA store, to encourage repeated visits.
- Through own example, actively work to secure the IKEA Values.
- Communicate with the co-worker and customers in a friendly and engaged manner.
- Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully.
- Ensures that the co-workers are trained in their job and are able to give the right information’s to customers.
- Ensure that the co-worker are providing an excellent customer service and acknowledge the customers.
- To keep a high communication level with the teams members and co-workers so they can perform their roles effectively.
- One on one meeting on weekly basis with the co-workers to provide feedback.
- To ensure that all co-workers are aware of targets sales, services and EBP’s.
- Find for more effective ways of working in order reduce costs.
- Ensure that all department SOP are shared with the co-workers.
Requirements for Role of Shopping Experience Group Leader
The eligibility requirements for role of Shopping Experience Group Leader are as under:
- Bachelor Degree in relevant field.
- 3-5 years’ experience in Retail in a similar role.
Skills Desired
- Customer Focussed.
- Individual Accountability.
- Continuous Improvement.
- Personal Leadership.
- Teamwork.
- Communication.
Personal Shopper Chalhoub Group UAE