Client Relationship Executive Dnata Airline UAE

An exciting job opportunity has been announced by Dnata Airline for job role of skilled Client Relationship Executive in Abu Dhabi. The successful candidate will efficiently plan, manage, organise and monitor sales targets to ensure the achievement of sales Objectives and the directives of the department. Constantly keep in touch with the Principals/Trade Partners/Clients/Accounts to ensure that the standards of service agreed are maintained and delivered to their satisfaction.

Duties of A Client Relationship Executive

• Responsible for the achievement of the overall sales targets by sourcing and prospecting for new  business, as well as managing existing business to increase revenue.
• Focus on client relationship management and the effective use of the systems to ensure the strict  implementation of procedures and the policies of the trade, maintain and improve service standards.
• Monitor revenue, yield and staff productivity, in order to recommend changes to achieve client satisfaction, revenue targets and profitability.
• Liaise with both internal and external clients to audit service quality levels and propose operational changes where necessary to optimise clients.
• Regularly communicate the product portfolio to customers using all means available to maximise sales and revenue. Ensure that policy decision is promptly communicate to our front line staff, Trade Partners and clients.
• Continuously update the database.
• Prepare and submit weekly, monthly and annual sales reports. Prepare annual / bi-annual business reviews for the client.
• Prepare responses to RFI/RFP from clients locally and regionally as required.
• Review/analyse market trends and give recommendations to line manager. Support all promotions and events organised by dnata Travel Services to ensure sales targets and organisational goals are met.

Requirements of Client Relationship Executive

The requirements of Client Relationship Executive are as under:

• Degree or Honours (12+3 or equivalent).
• 5+ Years in a relevant field.
• Sales and/or account management experience, preferably within the travel industry.
• Experience in conducting sales presentations.
• People management experience in a multinational environment is desirable.
• Experience in attending service level reviews with clients and implementing agreed standards.

Skills & Knowledge Desired

• Demonstrable negotiation skills at a senior level.
• Ability to complete statistical reviews and analyse results.
• U.A.E. Driving Licence is essential.

Senior HR Business Partner Dnata Airline UAE