Hilton
Hilton is presently hiring suitable candidate for role of Bar Supervisor for its DoubleTree By Hilton Resort & Spa Marjan Island Ras Al Khaimah. As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages
Duties of Bar Supervisor
- Maintain an effective bar service with an emphasis on high quality, efficient service.
- Check that Guest service standards are set, implemented and monitored & continuously evaluated.
- Set up of the outlet in accordance with the pre determined standards of the operation.
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly.
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it.
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied.
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures.
- Complete all necessary administration in accordance with Company procedures relating to all staff members.
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques.
Requirements of Bar Supervisor
The requirements for role of Bar Supervisor are as under:
- Minimum high school diploma.
- At least 2 years of experience in similar role.
- Customer Service experience in a supervisory capacity
Skills and Knowledge Desired
- A warm personality, attentive and smartly presentable.
- An ability to listen and respond to demanding Guest needs.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- Passion for delivering exceptional levels of Guest service.
- A basic level of IT proficiency.