IT Attendant General IT (PFH) Emaar Fujairah

IT Attendant in General IT (PFH) at Emaar in Palace Fujairah Beach, Fujairah, UAE will ensure exceptional Guest Experiences in a highly empowered environment. Represent their brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of their Rooms & other facilities, by delighting them from Check in until Check out. This is an Entry level full time job. And salary can range between 3000-6000 AED/month.

Responsibilities of IT Attendant

• To specify, implement, install and configure new front of the house guest facing hospitality applications assigned to analyst’s specialty area. And ensure that the product meets the needs of the business, liaising with the IT Applications Manager, Project Manager and vendors where necessary.
• To provide on-going technical maintenance and usage support of assigned Hospitality applications in order. To maintain their reliability and business benefits and liaise with vendors for support escalations.
• To provide additional functionality to the business by using the appropriate tool sets to enhance hospitality applications and develop reports. Workflows, enhance features to maximize the business ROI, ensure the efficiency of service and provide enhanced services to associates/ambassadors.
• To provide second level support for specific applications hosted at business unit level.
• To analyze, define and implement interfaces between hospitality applications to provide integrated solutions.
• To identify, diagnose and rectify any number of problems affecting hospitality applications, which may emanate from software, hardware. Or the operating systems, in such a way that ensures minimum down time to the user whilst maintaining the integrity of the data.

Requirements for Role of IT Attendant

• Minimum of a high school diploma in Catering / College degree in Hotel Management or a related field is a plus.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.

Skills And Knowledge Desired

• Be able to manage your own workload while working on multiple projects with multiple priorities where priorities & circumstances often change.
•  The ability to communicate technical information in a non-technical language to users.

F&B Ambassador Signature Restaurant (AFR) Emaar Fujairah