Senior Officer Inflight Hospitality at Flydubai in ENI Sapphire Tower Office number 6, Al Ittihad Road. Port Saeed, Deira Dubai, UAE will design, develop, and implement onboard service procedures that reflect flydubai’s Inflight Hospitality ethos, enabling cabin crew to deliver a best-in-class customer experience in all classes and ensuring long-term customer loyalty and satisfaction. This is a Senior level full time job. And salary can range between 10000-20000 AED/month.

Responsibilities of Senior Officer Inflight Hospitality

• Designs detailed service procedures including ancillary related processes, ensuring compliance with safety and security standards while delivering desired customer experience propositions.
• Evaluates service design and product concepts from Inflight Experience teams to enhance service offerings.
• Manages service development projects, and refines current procedures to ensure operational feasibility, efficiency, safety for crew and customers. And compliance with regulatory standards.
• Manages and maintains all service manuals, matrixes, and crew reference materials (digital and static platforms). Ensuring effective communication of procedure changes to cabin crew, cabin crew training team and stakeholders.
• Designs efficient and cost-effective onboard logistics, including GLP/ELP and equipment definition, for both standard and VIP charter operations.
• Develops mechanisms to measure the quality of flydubai’s Inflight Hospitality.
• Analyses data from Customer Experience teams, cabin crew surveys, flight reports, and onboard audits. To identify trends and needs for enhancing onboard products, service procedures, and customer/employee User Experience (UX).
• Ensures that service procedures are comprehended, consistently executed, and continuously enhanced. Taking corrective measures when service delivery expectations are not fulfilled.

What you will do more

• Leads inflight service/product trials, organizes end-to-end co-creation workshops, and supports various service development initiatives by collaborating with Cabin Safety & Standards, Cabin Crew Operations, Cabin Crew Training, and Catering to ensure the effective onboard integration of new/modified service procedures, products, and digital solutions such as IFE UX and POS devices.
• Oversees the recruitment and management of working groups, including crew volunteers or seconded crew, to support the continuous inflight audit and service taskforces, ensuring feasibility testing for service modifications and driving continuous enhancements to onboard service delivery.
• Leads and actively engages in projects or development working groups aimed at facilitating the introduction of new aircraft, routes, services, or products.
• Maintains a valid flying license to conduct routine onboard service audits or flights, ensuring a comprehensive understanding of operational practices.

Requirements for Role of Senior Officer Inflight Hospitality

• Bachelor’s Degree (3+ years) in Hospitality Management, Business Administration, Travel & Tourism, or a related field.
• GCAA Flying License.
• Minimum 5 years’ experience as cabin crew, with at least 3 years’ experience in either inflight service design or hospitality management.

Skills And Knowledge Desired

• Fluent in English.
• Microsoft office suite.
• Customer Focus.
• Teamwork.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Resilience and Flexibility (Can do attitude).

Principal Architect IT Security Flydubai Dubai