Resource Allocator at Dnata Airline in Emirates Group Headquarters, Al Garhoud, Dubai, UAE will maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. Ensure that the allocation of resources is undertaken independently, without prejudice and in-line with the planned business needs, the dynamic real-time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements. Provide an independent view regarding the most effective utilization of all resources. This is an Intermediate level full time job. And salary can range between 5000-8000 AED/month.

Responsibilities of Resource Allocator

• Undertake the allocation activities in 3 phases:
• Pre-planning taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 24-7 hours. In advance of the shift as per agreed timetable and departments specifics.
• Shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources to include manpower, equipment and facilities, re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
• Real time, taking into account the availability of resources and the dynamic operational environment,. Undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required.
• Effectively adapt allocation plans according to unscheduled demands such as delays.
• Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems. (Including but not limited to the Resource Management System (RMS) Real-Time Control (RTC), Multi-Access Check-In System (MACS), Management Information System (OPERA) and any other IT system). To ensure that the most effective resource allocation plan is created, communicated and executed.
• Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes. During the shift for example in cases of staff sickness or absence actively review allocation plans. And make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administration section regarding staff non-attendance.
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge. And continually monitor the progress of the assigned tasks to the resources.

What you will do more

• Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required. Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team. Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff, line managers and supervisors. Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system.
• Maintain regular coordination and communication with resource planning and IT to ensure that the decision support systems. Deliver functional results and are configure in line with the operational needs.
• Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function.

Requirements for Role of Resource Allocator

• 12 Years schooling or equivalent.
• GSE/Aircraft Appearances activities experience, and knowledge would be advantageous
• At least 2 years in a supervisory role in a ground handling airline industry.
• Previous experience in an operational resource allocation, shift management or overtime planning would be an advantage.
• 5+ Years of experience in Airport Operations.
• LC1 – Load Processing and Handling course would be advantageous.

Skills And Knowledge Desired

• Knowledge/skills: – Completion of Operational Training Courses would be advantageous i.e. dangerous goods handling. dnata.
• Excellent analytical skills and ability to quickly respond to dynamic changes during the shift.
• Advanced computer skills with an awareness of specialist applications, packages or programmes such as Resource Management Systems (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and/or Management Information System (OPERA).

Transport Coordinator Dnata Airline Dubai