Hilton
Hilton is seeking a devoted and proficient individual to join them as a Telephone Operator ( preferably Arabic speaker) at Doubletree Sharjah. The incumbent is expected to answer hotel telephone and direct calls to appropriate extension or room. He / she shall clearly communicate with guests regarding hotel information and emergencies.
Responsibilities as Telephone Operator Arabic Speaker
- Contact hotel executives and city services in cases of emergency.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Follow company brand standards.
- Assist other departments, as necessary.
- Answer calls originating from external and internal sources.
- Direct caller to appropriate extension or room.
- Verify last name of guest for all room calls.
- Assist guests with directions or other required information.
- Direct hotel staff to assist guests, upon request.
- Communicate to callers in a clear and concise manner.
- Input/write messages using proper grammar and spelling.
- Verify names and telephone numbers.
Education & Experience of Telephone Operator Arabic Speaker
At Hilton, a Telephone Operator (Arabic Speaker) is desired to have following qualifications & experience:
- High school diploma or equivalent.
- Previous experience in a customer-focused industry.
Skills & Abilities
- Good communication skills.
- Commitment to delivering a high level of customer service.
- Ability to work on his own and as part of a team
- Competent level of IT proficiency.
- Additional language ability preferred.