Marriott International
Marriott International is actively recruiting for the role of General Support Specialist ( Room Cleaner) in UAE. The successful applicant will work at Al Maha a Luxury Collection Desert Resort & Spa Dubai. If you’re interested in this opportunity, submit your resume without any delay.
Duties as Room Cleaner
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Anticipate and address guests’ service needs.
- Assist other employees to ensure proper coverage and prompt guest service.
- Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Report room status to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
- Comply with quality assurance expectations and standards.
- Return cart to designated area at the end of shift.
- Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
- Fold cleaned linen into designated size, either by hand or using folding machine.
- Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
- Support the sustainability program of the property to protect the environment and to achieve the green key certification.
- Sanitize Buggy and load supplies, chemicals, linens, as needed and HK buggy service schedule to follow up.
- Comply with quality assurance expectations, carryout ABC of HK/RPM deep cleaning of floor tiles /carpets shampooing, maintain LC brand standards to keep up GSS cleanliness score.
- Follow the hotel lost & found procedures and all found items to inform the HK supervisor or manager immediately for DP L&F portal registration.
- Ensure to follow the CTC procedures and update the checklist on a daily bases.
- Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
What you’ll do as Room Cleaner
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
- Dust, polish, and remove marks from walls and furnishings.
- Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
- Limit access to guest rooms while cleaning by following departmental procedures.
- Remove trash, dirty linen, and room service items from room and balcony/patio.
- Replace dirty linen and terry with clean items, following correct bed making and folding standards.
- Replace guest amenities and supplies in rooms according to standards.
- Report missing hotel/resort property and damages to room to manager/ supervisor.
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
- Clean glass in public and employee areas by removing dust, spots, and smears.
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
- Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
- Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Support all co-workers and treat them with dignity and respect.
- Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
Education & Experience
- Higher Education, Diploma or equivalent.
- No related work experience is required.
- No supervisory experience is required.
Competencies
- Customer Service Orientation
- Team Work
- Diversity Relations
- Dependability
- Integrity
- Positive Demeanor
Job ID
- 23211515