Guest Service Executive NMC Royal Hospital Sharjah
Full time @Commercial Bank of Dubai posted 6 months ago Shortlist Email JobJob Detail
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Job ID 13063
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
NMC Healthcare is currently looking to hire a candidate for the job role of Guest Service Executive in NMC Royal Hospital, Sharjah, UAE. This is an Intermediate level full time job. And salary can range between 5000-10000 AED/month.
Responsibilities
- Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
- Registers all outpatients upon arrival as per policy.
- To maintain Patient Confidentiality.
- Identification of Patient Valid documents i.e., EID or Passport.
- Checking eligibility for insurance approval.
- Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
- Initiate accurate process to complete the patient’s registration ( insurance or self paying.)
- Collecting Payment, i.e., Cash, Deductibles, Co insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
- Coordinates with Nursing and other Departments to resolve patient’s queries.
- Informing patients when there are delays for diagnostic or treatment services.
- Directs patients to appropriate clinics/areas.
- Submits documents related to cash collection and refunds to Chief Cashier.
- Maintains records for any authentication for services for any patient(s) given by higher officials.
- Report to be forwarded to Billing Supervisor.
- Reconciliation of daily cash and credit card collection to be completed before closing.
- Excess or short in collection to be report to Chief Cashier.
- Cash collection according to the individual collection report must be deposited in the Main Cash Box.
- Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
- Assists in training of the new employees as directed by supervisor.
- Knowledge of insurance protocols.
- Coordinates with insurance department and clinic for preauthorization of services.
- Knowledge in basic medical terminology ( limited to front office ).
Requirements for Role of Guest Service Executive
- High School/Diploma/Bachelor in Business Administration, Tourism, or a related field.
- 1-2 years experience in front desk operations, concierge services, or other guest-facing positions.
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