Lobby Ambassador Amwaj Rotana Jumeirah Beach UAE

Amwaj Rotana Jumeirah Beach Dubai is currently looking for Lobby Ambassador who want to move their careers forward. As a job holder you are responsible to receive and give a warm welcome to guests, providing an efficient and courteous approach at all times and your role.

Responsibilities of Lobby Ambassador

• Offer consistently professional, friendly, warm and engaging service.
• Be available for Guests at all times as a point of contact.
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door.
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk.
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests.
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries.
• Deal promptly, efficiently and pleasantly with any queries.
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests.

Requirements of Lobby Ambassador

• You should ideally have a diploma / degree in hospitality.
• 2-3 Years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

• You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
• Multiple language ability is considered as additional advantage.
• The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• You have good interpersonal skills and be smart in appearance and well groomed.

Key Competencies

• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Customer Focus.
• Adaptability.
• Teamwork.

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