Job Description
As Receptionist at Hilton you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of Guests.
Responsibilities of Receptionist
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
Requirements of Receptionist
- Completed high school certificate or equivalent.
- 1-2 years Previous experience in a customer-focused industry.
Skills and Knowledge Desired
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
Receptionist Hotels/Restaurant Industry Dubai
Receiving Agent Fujairah Rotana Resort & Spa Al Aqah Beach
Guest Relations Supervisor The WB™ Abu Dhabi, Curio Collection by Hilton™
Related Jobs
Swimming Pool Technician Hilton Dubai
- @ Hilton
- Hospitality
- د.إ3,000.0 - د.إ7,000.0 / Monthly
Security Guard Four Seasons Hotel Dubai
- @ Four Seasons
- Hospitality
- د.إ2,000.0 - د.إ5,000.0 / Monthly
Tailor Housekeeping Jumeirah Group Dubai
- @ Jumeirah Group
- Hospitality
- د.إ2,000.0 - د.إ7,000.0 / Monthly
Assistant Financial Controller DAMAC Hills 2 Hotel Rotana Dubai
- @ Rotana Hotel & Resorts
- Hospitality
- د.إ6,000.0 - د.إ13,000.0 / Monthly
Front Desk Agent DAMAC Hills 2 Hotel Rotana Dubai
- @ Rotana Hotel & Resorts
- Hospitality
- د.إ3,000.0 - د.إ6,000.0 / Monthly