Receptionist NMC Healthcare Dubai

Job Detail

Job ID 11452
Career Level Fresh
Experience Less Than 1 Year
Gender Male Female

Job Description

The role of the Receptionist at NMC Healthcare is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. This role will handle inquiries and provide a high level of support and information to patients/guests in the Clinic. Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed.

Responsibilities of Receptionist

To greet visitors and patients, determine their needs and guide them accordingly.
To answer queries and to provide information directly to the person or on the telephone.
To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic.
Book appointments and follow up appointments according to the patient request.
Quote for products and services.
Ensure proper cleanness of the reception with an adequate supplies/stationary items.
Ensure adherence to appointment schedules with minimal or no waiting times.
Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
Handle patient complaint in a timely manner, takes notes and seeks superiors assistance of the unsolved complaints within the department.
To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
Update the shift checklist and make sure that all the tasks are completed.
Follow up on all the pending cancellations of registrations.
Stay up to date about the accepted insurance cards in the Clinic.