Guest Service Agent Hampton Inn Hilton Al Seef Dubai
Full time @Four Seasons posted 8 months ago Shortlist Email JobJob Detail
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Job ID 11305
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. There is no gender restriction for this job, both males and females can apply for this job.
Responsibilities of Guest Service Agent
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
Requirements of Guest Service Agent
- High school diploma or equivalent.
- 1-2 years previous experience in a customer-focused industry.
- Previous experience in cash handling is a plus.
Skills and Knowledge Desired
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with a Guest.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
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