Student Services Coordinator Ajman University

The Student Services Coordinator (UAE Nationals Only) at Ajman University is a customer service role that represents the first point of contact for students, staff, and visitors; assists with all aspects of administrative support for the Office of Registration.

Responsibilities of Student Services Coordinator

• Oversees the front desk/ reception area of the Office of Registration.
• Receives and sorts daily incoming and outgoing mail.
• Assists in the registration processes.
• Responsible for issuing official letters/ transcripts and graduation certificates. as received on E requests.
• Responsible for issuing a smart label sticker for the Graduation Certificates and uploading the soft copy to the MOE website for attestation purposes.
• Responsible for assisting the students with their shipment/courier requests.
• Responsible for all the inquiries and requests in “Kayako” and emails.
• Escalates and follow ups all students’ inquiries with the Colleges and Offices.
• Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.
• Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
• Answers, screens, and forwards incoming phone calls in a timely and polite manner.
• Greets students, parents, faculty staff, and guests who visit the Office.
• To liaise with the registration staff, colleges, and offices ensuring that student related processes are correctly followed and accurate records are kept.
• Any other assigned responsibilities by the direct line manager.

Job Requirements of Student Services Coordinator

• A University Degree required in Business administration/IT or any related field.
• A minimum of three years of experience, that is directly related to the duties and responsibilities specified is required.
• Preferably with experience in Banner Student Information System.

Skills & Knowledge Desired

• Excellent English verbal and written communication skills.
• Records maintenance skills.
• Very good skills in Microsoft package.
• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.
• Database management skills.

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