Order Taker DoubleTree By Hilton Resort Ras Al-Khaimah
Full time @Four Seasons posted 9 months ago Shortlist Email JobJob Detail
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Job ID 11066
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
As a Food & Beverage-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
Responsibilities of Order Taker
- Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.
- Maintain the computerized Work Order System.
- This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.
- Responds to all emergency call which includes monitoring the alarm system.
- Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation.
- Coordinate and control all office traffic.
- Present a positive, professional, and courteous image, to ensure guest satisfaction
- Maintain the brand’s high quality standards.
- Ability to remain calm and perform all essential functions during emergency situations.
- Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found.
Requirements of Order Taker
- Grade School education.
- 2 years customer service/administrative support or Food & Beverage experience required.
Skills and Knowledge Desired
- Good communication skills
- Proficiency in English
Order Taker FIVE Hotels and Resorts Dubai
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