Mövenpick Hotel Jumeirah Village Triangle Accor Dubai is looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with their guests, at every stage of their stay.

Responsibilities of Guest Service Agent

• Provide exceptional service during check-in, check-out and throughout the guest stay.
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department.
• Daily liaison with inter departments such as food & beverage and housekeeping for guest movements, requests and activities.
• Ensure procedures are followed in relation to guest confidentiality and safety.
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
• Take initiative to add a personalized experience.
• Consistently offering friendly, professional, and proactive guest service.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up selling.
• Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences.
• Following departmental policies, procedures, and service standards.

Requirements of Guest Service Agent

• Bachelor’s Degree preferred. High School Diploma or equivalent required.
• 2-3 years of prior experience working with Rhapsody Realta or a related system.
• Service focused personality is essential and previous experience working in a guest facing position is required.

Skills and Knowledge Desired

• Written, verbal, and comprehensive fluency in English, additional languages are an asset.
• Accurate and efficient cash handling skills.
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations.
• Ability to multitask, work in a fast paced environment, and have a high level of attention to detail.
• Ability to prioritize competing tasks, and strong organizational skills.
• Ability to work independently as well as cohesively and part of a team.
• Ability to present and communicate professionally and articulately
• Highly responsible and reliable.
• Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
• Maintain positive and productive working relationships with other employees and departments.

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