Telephone Operator Swissôtel Al Murooj Dubai Accor Dubai

Swissôtel Al Murooj Dubai Accor Dubai is presently hiring suitable candidate for the job role of Telephone Operator. The vacancy was announced by the hotel on March 5, 2024 and is open to receive applications. If you are willing for this role then submit your application now.

Responsibilities of Telephone Operator

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures.
• Handle any guest complaints and/or remarks, provides a response as soon as possible.
• Handle phone calls and forward any messages received for the guest.
• Record and give wake up calls.
• Utilizes correct process and procedure when you handling the confidential guest information.
• Take down and relay messages.
• Handle fire alarm procedure.
• Keep abreast of new trends in telephone systems.
• Promotes the range of services offered by the hotel to increase sales.
• Promotes the loyalty programme, adapting the sales pitch to suit the guest’s needs.
• Verify telephone equipment rental charges, long distance charges.
• If electronic system is down, to record all chargeable calls and post them on the guest’s invoice.

Requirements of Telephone Operator

• High school Diploma or equivalent.
• Minimum 2 years of experience in similar role.

Skills and Knowledge Desired

• Confident, ambitious and self motivated individual.
• Good knowledge of Windows.
• Fluent in the local language; business English.
• Excellent communication and organizational skills and a good team player.
• Ability to be both proactive and reactive.
• Excellent organizations skills and ability to find solutions.
• Able to cope with the pressures of a very busy environment.

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