Front Desk Agent Four Seasons Hotels and Resorts Dubai

Full time @Four Seasons posted 10 months ago
  • Dubai, UAE View on Map
  • Post Date : March 9, 2024
  • Apply Before : February 14, 2025
  • Salary: د.إ30,006,000.0 - د.إ30,006,000.0 / Monthly
  • 0 Application(s)
  • View(s) 23
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Job Detail

  • Job ID 10845
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Female|Male

Job Description

The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the front office, reporting into the front office manager.

Responsibilities of Front Desk Agent

  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Checks guest out of the hotel, preparing and explaining the bill.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

Requirements of Front Desk Agent

  • High School diploma.
  • 1+ years experience working within a luxury hotel or similar environment is considered an asset.

Skills and Knowledge Desired

  • Excellent interpersonal skills and communication skills.
  • Cross cultural sensitivity, and customer service orientation.
  • Guest centricity and understanding the importance of guest’s preferences.

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