Guest Relations Agent Hilton Dubai The Walk
Full time @Four Seasons posted 10 months ago Shortlist Email JobJob Detail
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Job ID 10813
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries.
Responsibilities of Guest Relations Agent
- Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries.
- Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list.
- Present the waiter in the station according to the SOP.
- Assist cloakroom attendant in the receipt of coats and bags.
- Ensure that the log book is completed after each service period
- Keep tidy the host/ess desk.
- Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations.
- Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests.
- Allocate daily bookings to the table plan.
- Ensure that all the menus and memos are ready at the desk prior each service.
- Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests.
- Comply with hotel licensing regulations as well as health and safety and fire regulations.
- Ensure an adequate supply of checks, printer rolls and neat storage of each.
Requirements of Guest Relations Agent
- High School Diploma.
- 2 years customer Service experience.
Skills and Knowledge Desired
- A warm personality, attentive and smartly presentable.
- Ability to listen and respond to demanding Guest needs.
- Excellent communication skills.
- Passion for delivering exceptional levels of Guest service.
- Accountable and resilient.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
Guest Relations Agent Rixos Premium JBR Accor Dubai
Demi Chef de Partie The WBâ„¢ Abu Dhabi Curio Collection by Hiltonâ„¢
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