As a Lobby Ambassador Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of VIP Guests.

Responsibilities of Lobby Ambassador

• Open doors for Guests coming into or leaving an area.
• Hold elevator doors for Guests.
• Always allow Guests to proceed you and your fellow Team Members when they are passing, entering, or exiting an area.
• You are responsible for being visible in the lobby (and accessible to Guests)at all peak arrival and departure times.
• Always remember that the first 5-10 minutes does the most to shape aGuest’s impression your hotel.
• Make it a practice, when appropriate, to check other areas of the hotel – or to go wherever in the hotel your presence can be of value to your Guests or your fellow Team Members.
• Be hospitable
• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests.
• Be responsible for special room assignments and suite occupancies.
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room.
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival.
• Manage the Lobby Ambassador Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Maintain the inventory of Guest amenities.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

Requirements of Lobby Ambassador

• High school diploma or equivalent.
• 2+ years Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience.
• Cash handling experience.

Skills and Knowledge Desired

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to multi-task while maintaining a positive attitude.
• Proven ability to listen and respond to demanding Guest needs.
• Computer literate and able to navigate through Company systems.
• Professional manner with an emphasis on hospitality and guest service.

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