Emirates National Oil Company (ENOC) is presently recruiting eligible candidate for the job position of a Customer Service Agent in Dubai, UAE. This job was posted by ENOC on 30 October 2023 and is now open to receive applications from aspirants.
Job Purpose of A Customer Service Agent
- Responsible for conducting the following jobs such as collection of customer advice from the supervisor.
- Going to customer’s location to pick up the vehicle on motorbike.
- Examining the vehicle visually for any pre-collection damages and noting the same, if any, on the Customer’s Advice Handing over the customer’s advice and explaining the services and charges, when queried.
- Collecting the payment in advance.
- Bringing the vehicle to Tasjeel for testing & registration.
- Delivering the vehicle back safely.
Job Duties of A Customer Service Agent
- Carries out the service to the satisfaction of the customer.
- In Al Sayara Express service he receives the customer and makes him comfortable in the Sayara Service enclave and proceeds to complete his/her vehicle transaction as quickly as possible.
- In pick-up (VIP) service he delivers the vehicle back safely to the customer’s location with the invoices and refunds, if any.
- Tries to make new business contacts and obtain referrals where possible.
Who Can Apply?
Qualification
- High School Diploma.
Experience
- 3-5 years of experience in relevant field.
Skills Desired
- Valid motorbike and light vehicle driving license.
- Basic technical knowledge about vehicles.
- Good communication skills Smart appearance and well-groomed (uniform provided).