Guest Service Agent at Novotel Bur Dubai Accor is responsible to provide excellent customer service, handle guest inquiries and requests, and ensure a positive guest experience. This is full time role and it was announced by the hotel on March 1, 2024.

Responsibilities of Guest Service Agent

• Take initiative to add a personalized experience.
• Consistently offering friendly, professional, and proactive guest service
• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up selling.
• Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences.
• Following departmental policies, procedures, and service standards.
• Maintaining a safe working environment and following all safety policies and procedures.

Requirements of Guest Service Agent

• Bachelor’s Degree preferred. High School Diploma or equivalent required.
• 1+ years of prior experience working with Rhapsody Realta or a related system.
• Service focused personality is essential and previous experience working in a guest facing position is required.

Skills and Knowledge Desired

• Written, verbal, and comprehensive fluency in English, additional languages are an asset.
• Accurate and efficient cash handling skills.
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Ability to prioritize competing tasks, and strong organizational skills.
• Ability to work independently as well as cohesively and part of a team.
• Ability to present and communicate professionally and articulately.
• Highly responsible and reliable.
• Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
• Maintain positive and productive working relationships with other employees and departments.

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