Team Leader Jumeirah Emirates Towers Dubai

An exciting opportunity has arisen for an experienced Team Leader to join Food and Beverage team in Jumeirah Emirates Towers at Sheikh Zayed Road, Trade Centre, Dubai, United Arab Emirates. The main purpose of this role is to provide quality food and beverage service that is consistent with the SBU SOP at all times. Is required to work in a variety of air-conditioned environments such as restaurants but may also be required to work outdoors in extreme weather conditions. Maybe required to work in split-shifts and late-night shifts and will also be exposed to a smoky environment. This is an Intermediate Level full time job. For this job the salary ranges from 6000-12000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Team Leader

  • Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.
  • Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
  • Conducts team briefings, meetings, and training as directed by Management.
  • Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.
  • Ensures that an effective link is maintain between kitchen and service areas.
  • Supervises the level, consistency, and quality of table and/ or counter service of all menu items.
  • Ensures that all colleagues adhere to all food hygiene regulations and procedures.
  • Consistently monitors quality of food and beverages being serve and service quality, escalating any major problems/ complaints to Management.
  • Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
  • Provides specialist advice to customers and colleagues on food and beverages.
  • Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
  • In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.
  • Any other duties as may reasonably be request by the management.
  • Overlook Pool bar operation.
  • Monitor customer satisfaction and respond to customer feedback and complaints.
  • Preparing daily log reports and presenting them to the higher management.
  • Resolving customer complaints in a professional manner in case any complaint arises.
  • Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business. Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.

Requirements of Team Leader 

  • Diploma, preferably Bachelor’s Degree in relevant field or equivalent experience.
  • 2 years previous experience in a similar role.

Skills and Knowledge Desired

  • Training new employees as per their abilities and skills.
  • Prepares duty roster to be approved by the Outlet manager.
  • Conducts restaurant control (Beverage, Cutlery & Crockery Linen, etc, inventory)

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