Service Delivery Agent Cargo Dnata Airline Dubai

Dnata Airline

Service Delivery Agent in Cargo at Dnata Airline in Emirates Group Headquarters, Al Garhoud, Dubai, UAE will process all Cargo Handling activities preparing/updating air waybills data in DACS based on the
shippers instructions for Dispatch of Goods to ensure on-time and accurate cargo handling in line with
IATA/Carrier/Country Regulations. This is an Intermediate level full time job. And salary can range between 6000-8000 AED/month.

Responsibilities of Service Delivery Agent

  • Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
  • Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
  • Complies with all relevant safety, quality and environmental management policies, procedures and
    controls to ensure a healthy and safe work environment.
  • Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors and follows up on corrective actions.
  • Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
  • Carries out DG and other mandatory/ SOP related checks to ensure handling is in line with the
    regulations, ensures other operational units and support department are provided with accurate and timely information when requested.
  • Verifies authority of Imports customers prior to delivery being affected to ensure alignment with
  • Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo customers at the counters.
  • Supports supervisory staff in conducting Adhoc audits as and when required.

Requirements for Role of Service Delivery Agent

  • High School.
  • A level (Minimum of 12 years of schooling required)
  • 3 years of experience in Ground Handling services.
  • Valid license for operating equipment.
  • Forklift training/ Tractor training.
  • Live Animal Regulation training.
  • Dangerous Goods Acceptance training.
  • Dangerous Goods Handling training.
  • Basic Cargo Tariff training.
  • Advance Cargo Tariff training.
  • Warehouse safety training.

Skills And Knowledge Desired

  • Proficient Communication Skills.
  • Proficient Safety Awareness.
  • English Language 5 Skills.

Airside Agent DWC Dnata Airline Dubai

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