Senior Fashion Consultant Max Mara Dubai

Senior Fashion Consultant at Max Mara (flagship brand linked to Chalhoub Group) in Dubai Mall, Downtown Dubai, Dubai, UAE, is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer initiatives in-store. Additionally, candidate will also serve as the interim in charge of the store whenever required. Jamila Attari Talent Acquisition Partner post this job vacancy. This is a Senior level full time job. And salary can range between 8000-17000 AED/month.

Responsibilities of Senior Fashion Consultant

  • Drive the business.
  • Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
  • Display role model behavior of fashion-savviness by sharing market and competitor trends with the team.
  • Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
  • Collaborate with team members and maintain positive relationships to develop a constructive work environment.
  • Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage. And build strong relationships with customers to encourage future selling opportunities.
  • Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition.
  • Stay abreast of latest fashion trends, social media campaigns, products, the brand’s different online offerings and activities and promote them with customers
  • Take ownership of the customer’s experience and develop the omnichannel mindset among the team. By constantly promoting the different touchpoints of the customer experience (physical and digital).
  • Use clienteling approaches and techniques, leveraging customer data to proactively catering to their needs and preferences. The brand’s ecommerce business including different activities, offerings, activations, etc.

What you will do more

  • Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations. Use impactful storytelling with customers to maximize their experience through education and entertainment
  • Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
  • Operational Excellence
  • Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
  • Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
  • Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, etc.)
  • Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand’s VM guidelines and SOP’s.

Requirements for Role of Senior Fashion Consultant

  • Bachelor’s Degree in Fashion Design, Fashion Merchandising, Marketing, or a related field.
  • Minimum of 2-3 years of experience with Luxury Fashion brands in the UAE.
  • RTW experience is a plus.

Skills And Knowledge Desired

  • Excellent clienteling skills and a customer database.
  • Strong communication skills, Russian speaker would be a plus.

Senior Associate CRM Chalhoub Group Dubai

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