Reservations Agent DoubleTree By Hilton Sharjah 

DoubleTree By Hilton in amal Abdul Naser St – Al Majaz 2 – Al Majaz – Sharjah – United Arab Emirates is presently accepting applications from suitable candidate for the job role of Reservations Agent. As  a job holder you  will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. This is an entry level full time job with the salary range of 3000-6000 AED/month.

Responsibilities of Reservations Agent

  • Convert, quickly, inquiries into contracted business.
  • Respond, positively, to sales inquiries to develop future sales leads.
  • Identify sales leads, as appropriate.
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation.
  • Maintain an accurate room status at all times.
  •  Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Provide prompt and efficient service while maintaining the hotels brand standards.
  • Perform any other job duty as assigned by higher authorities.

Requirements of Reservations Agent

  • Diploma / degree within the hospitality field.
  • 2+ years previous experience in a Reservations environment

Skills and Knowledge Desired

  • Passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills

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