Lobby Ambassador Pearl Rotana Abu Dhabi

Rotana Hotels & Resorts

Pearl Rotana in Al Khaleej Al Arabi St – Al Rawdah – Al Ma’arid – Abu Dhabi – United Arab Emirates is presently accepting applications from suitable candidate for the job role of Lobby Ambassador. The job holder will responsible to receive and give a warm welcome to guests, providing an efficient and courteous approach at all times. This is an Entry level full time job. For this job the salary ranges from 4000-8000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Lobby Ambassador

  • Offer consistently professional, friendly, warm and engaging service.
  • Be available for Guests at all times as a point of contact.
  • Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
  • Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door.
  • Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk.
  • Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests.
  • Proactively meet arriving guests at the main entrance and once they exit their transportation.
  • Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc..
  • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries.
  • Deal promptly, efficiently and pleasantly with any queries.
  • Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Requirements of Lobby Ambassador

  • Diploma / Degree equivalent Hotel related education.
  • 2+years experience in the Front Office Department within a hotel.

Skills & Knowledge Desired

  • Excellent command of the English language, both spoken and written.
  • Multiple language ability is considered as additional advantage.

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To apply for this job please visit www.rotanacareers.com.

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