Guest Relations Incharge NMC Royal Hospital Dubai

A Guest Relations Incharge (UAEN) at NMC Healthcare in NMC Royal Hospital, DIP, Dubai, UAE will greet patients/clients, secure nature of visits and direct to appropriate individual/department. The role holder will provide routine information about the hospital when necessary. This position will handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments. This is an Entry level full time job. And salary can range between 4000-9000 AED/month.

Responsibilities of Guest Relations Incharge

  • Register new patients/ follow up patients and update existing files by collecting patient details.
  • Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
  • Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
  • Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
  • Provide for the claim form in case the patient want to claim reimbursement
  • Cater to the needs of the all incoming patients (with or without appointments).
  • Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
  • Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.


Following is the eligibility criteria for the role of Guest Relations Incharge (UAEN) at NMC Healthcare:

  • Education: Graduation from an accredited University in any discipline
  • Experience: A minimum of 1 year of administrative in customer focused Environment experience.

Job Skills      

  • Must have an exceptional interpersonal skills, maturity, good judgment.
  • Be capable of communicating in a professional manner with diverse range of individuals.
  • Superior phone etiquette skills and Patient focused.
  • Service oriented, patient & understanding.
  • Efficient organizational skills.
  • Ability to handle multiple responsibilities under pressure while maintaining composure.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language desirable but not essential.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet skills.

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