Front Desk Agent Khalidiya Palace Rayhaan by Rotana Abu Dhabi

Rotana Hotel & Resorts

Khalidiya Palace Rayhaan by Rotana in Corniche Road, Abu Dhabi, United Arab Emirates is currently looking for  dynamic, and self motivated Front Desk Agent who will be responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience. This is an Entry level full time job. For this job the salary ranges from 3000-6000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Front Desk Agent

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
  • Maintain an up to date knowledge of hotel information and local services,.
  • Including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclose.
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements of Front Desk Agent

  • You should ideally have a degree in hospitality.
  • 2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

  • Understanding the Job.
  • Taking Responsibility.
  • Recognizing Differences.
  • Customer Focus.
  • Adaptability.
  • Teamwork.

Front Desk Agent Arabian Park Hotel Dubai

Executive Housekeeper Al Ain Rotana

Tagged as:

To apply for this job please visit

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location