Digital Program Manager Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank

Digital Program Manager at Abu Dhabi Islamic Bank is responsible for the delivery of digital capability for the ADIB@work channel. The role works closely with stakeholders within the Retail Bank including the Head of ADIB@work, Head of Liabilities & segmentation as well as the Digital Transformation function, compliance, Ops & IT to ensure that initiatives are articulated, planned and delivered in line with the ADIB@work operating model aspirations. The role will include project/initiative scoping, project updates, troubleshooting & delivery. This is a key role and is required to drive the major strategic change of developing digital capabilities to acquire payroll relationships for the bank. The ADIB@work business has been identified as a key strategic lever to ramp up customer acquisition and the flow of new business is to rise exponentially.

Responsibilities of Digital Program Manager

  • Articulate the scope of projects, including BRDs & process maps.
  • Lead prioritization discussions for the business team.
  • Prepare the business case, including budgets and revenue projections.
  • Establish key project criteria metrics & milestones.
  • Monitor progress and establish early warning triggers to pre-empt slippages.
  • Accurately cope projects.
  • Manage project risks and shortfalls.
  • Manage stakeholders across Retail, as well as the wider Group.
  • Organize project meetings.
  • Facilitate project comms, including update of action items.
  • Find solutions when faced with technical or risk appetite obstacles.

Requirements of Digital Program Manager

  • University Degree.
  • A minimum of 5 years of experience in a related filed which could include client relationship management, sales, digital, IT, data analytics, or related roles within the banking or financial services sector.
  • Previous experience in a digital banking function would be +

Skills and Knowledge Desired

  • Strong inter-personal skills.
  • Strong negotiation and presentation skills.
  • UX & Customer journey mapping skills.
  • Financial modeling, budgeting, and forecasting skills.
  • Ability to collate & interpret data.
  • Ability to gather information.
  • Results oriented: is self-motivated driven by the need to succeed.
  • Personal organization: demonstrates high levels of personal organization, delivering on time. Plans effectively to deliver goals.
  • A good understanding of retail banking products, processes and operating norms in the UAE.
  • Proficiency in MS office (Excel & PowerPoint).
  • Working knowledge of system architecture, programming tools &digital ecosystems.
  • Excellent communication and presentation abilities.
  • Results-oriented mindset and a track record of driving project delivery.
  • Ability to conduct market benchmarking and user journey assessments for peer/comp comparisons.

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