Wealth Management Operations Officer at Emirates NBD is a key resource within the Wealth Management Ops function. The team processes all Banking transactions except for TT. This is wide scope for a team to handle for all clients of PB and specific activities for all other segments. He / She is required to ensure that team execute and complete day to day transactions including trade support and governance relating Banking /Investments on client accounts. Role holder is expected to be proactive and look for solutions for challenges arising out of daily transaction support for various investment products. Incumbent is also expected to work in a team & ensure efficiency/accuracy in daily transactions. The role demands technical expertise & compliance and control orientation required for providing advice / guidance to team members

Responsibilities of Wealth Management Operations Officer

• Enhance Efficiencies in executing Banking Transactions for WM Clients in a timely and accurate manner.
• Understand Private Banker needs and provide efficient and accurate solutions for account opening and other account management related queries
• Performs all the functions within the team and not just only one function. For example for Account Management team it would be- Client on-boarding (Banking as well as Investment Accounts), Client on-boarding on Derivatives Trading platform, Account Maintenances, Internal Transfers, FD Booking and closures, Data management, MI reporting etc.
• The Assistant Manager reviews the Reconciliation and end of day tasks of all the function within the team before the team leaves for the day. The Manager is the leader who takes the responsibility of not having any pending item for the whole team by end of day.
• Collaborate with Business in understanding their requirements and delivering Operational support to enable product rollouts
• Identifies areas of improvement in Processes and operational systems and pursues those improvements till its completion. This could be as projects which he participates in or as adhoc enhancements.
• Develop, motivate and effectively manage subordinates to ensure high quality business support services.
• Establish vision, direction, and specific objectives for team efforts; encourage collaboration.

What You’ll Do More?

• Demonstrates a “Customer comes first” attitude by training and holding the team members accountable for delivering the right customer service whether internal or external. This is the key business proposition of any Private Bank to service the client in a special way catering to quality, sensitivity, confidentiality and timeliness on client requests.
• He is responsible to prioritize transactions based on the criticality of the transaction and requests from the business segment. Many a times Private Banking customers want to process transactions in an urgent manner. The Operations team does not have rigid cut off timings for receiving requests. Therefore the Assistant Manager plays an important role in prioritizing requests and deciding which transactions to take precedence.
• The Assistant Manager provides regular MIS on volumes, revenue, TATs, risk events and exceptions to senior management and to Finance for the entire unit or team. He ensures that the Processing Specialists have reviewed the files for correctness and completeness before reviewing the same and sending them to management. The Assistant Manager will time to time review the MIS requirements of stake holders and improve the quality and scope of such MIS.
• Develop, gain acceptance for, and direct the implementation of compliance / control mechanisms, which address the regulatory/control requirements.
• Work with PB CRO, Compliance to enhance controls and risk mitigation within WM Processes

Requirements of Wealth Management Operations Officer

The requirements of Wealth Management Operations Officer are as under:

• Minimum Graduation.
• Having some professional certification / diploma is preferred.
• Having 4+ years of Banking functions knowledge.
• GCC experience is preferable.

Skills and Knowledge Desired