Al Nabooda Automobiles
Audi (a flagship brand linked to Al Nabooda Automobiles) currently has a job opening for the role of Warranty Administrator in Dubai. The successful candidate will lead to ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitor daily weekly and monthly warranty reports. Provide a professional warranty administration service that contributes to complete customer satisfaction.
Responsibilities of Warranty Administrator
Warranty
- Carry out all administrative functions within the warranty department in accordance with company policy.
- Administer warranty policy in the best interests of Al Nabooda Automobiles, manufacturers and customers.
- Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Ensure that all after sales employees complete records correctly when warranty is diagnosed on a vehicle.
- Check that all warranty payments received from the manufacturer are correct, challenge any discrepancies.
Operational
- Develop and maintain knowledge of all warranty procedures and documentation. Support other employees on all warranty related matters and provide training on the PQI system.
- Maintain safe working practices and abide by the working rules and standards of the Audi dealers.
- Develop and maintain relationships with after sales employees, trouble shooters and manufacturers representatives.
- Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.
Requirements for Role of Warranty Administrator
- Minimum high school diploma.
- 1+ Years of experience in automotive.
