VP – Customer Experience and Conduct — Dubai Full-time

We are hiring a VP – Customer Experience and Conduct in Dubai, UAE. This VP – Customer Experience and Conduct role is based in Dubai and offers a strong opportunity to build your career with Mashreq in the UAE. Read on for full details and how to apply.

About the VP – Customer Experience and Conduct role

This VP – Customer Experience and Conduct position suits a driven banking professional who enjoys client relationships and delivering results in a fast-paced Dubai environment.

The VP Customer Experience and Conduct Audit will take responsibility to identify and provide resolutions to risks, including technique of measuring and quantifying risks, recommending methodology and process changes in line with best practices aimed at enhancing the effectiveness and efficiency.

• Maintain an enterprise-wide awareness of the risk culture (considering existing and emerging risks) across Mashreq, particularly in the domains designated to him/her.
• Able to assess business risks and controls in the digital domain and is expected to add value with practical, business-focused solutions to improve risk management practices.
• Lead, plan, execute and participate in comprehensive and complex audit engagements, and ensure that all audits, reviews and other assignments are carried out as per laid down priorities and standards for the matters of identifying composite risks end to end and provide reasonable assurance.
• Provide enhanced focus on Customer Experience and other designated domains through dedicated audit engagements and / or thematic, end-to-end and integrated engagements.
• Promote a culture of collaboration by actively engaging with the cross-functional IAG teams and offering support throughout the planning and execution of Internal Audit engagements to ensure that optimal risk coverage is achieved.
• Provide value adding advice and guidance to business by providing professional opinion in product development and process re-engineering in a seamless manner as processes run through various areas.
• Issue audit reports with prioritized risks with accuracy, precision and completeness to senior management.
• Support IAG’s senior leadership team in the implementation of IAG’s strategic priorities, in his/her independent capacity, for the set of risk domains assigned of the growing Audit Universe of Mashreq.
• Support IAG’s leadership team in formulating strategic, agile and practical approaches to provide assurance and advice on emerging risks across Mashreq’s global operations.

• Bachelor’s degree in a relevant business domain with additional audit qualifications e.g. CIA.
• Up to 10 years of internal audit / banking experience and demonstrated abilities in a banking environment in areas of increasing responsibility with exposure to multiple locations/regulators.
• High caliber person with proven track record.
• Specialized knowledge, expertise and thorough understanding of various risks and implications.
• Team leadership qualities (confident, clarity of thoughts, etc.) and excellent oral and written communication skills.
• Result and business oriented disciplined thinker, a self starter with strong analytical organization skills.
• UAE National.

About Mashreq in the UAE

Mashreq is one of the oldest and most awarded banks in the UAE, known for its digital-first approach and strong presence in Dubai. The bank offers professionals rewarding careers in retail, business and corporate banking across the Emirates.

Browse more finance jobs and roles in Dubai.

How to apply

Interested candidates can apply for this VP – Customer Experience and Conduct role in Dubai through the official careers page. Visit the employer application page to submit your application.