Villa Host Anantara Hotels Resorts & Spas UAE

• Perform duties in accordance with the Standard Operating procedures and Guidelines of the resort.
• Assist Front Office Department with daily operations, check-in, check-out, and upselling.
• Maintain high standards in personal appearance. Is well groomed, hygienically clean, and properly attired in uniform to carry out duties at all times.
• Behave and carry out tasks and responsibilities in a professional manner
• Punctual to report for duties and prompt to disseminate services to guests.
• Fully aware of arrivals, departures, and guest movement in the resort.
• Always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
• Knowledgeable about fire and safety procedures.
• Deals Guest comments and concerns systematically and keeps superiors informed of the same.
• Report health or safety hazards to the supervisor.
• Perform other duties as assigned by the Management.
• Initiate contact with guests before arrival and proactively gather preferences for residences.
• Attend all briefings conducted & follows up with daily arrivals, departures, and other important information.
• Ensure a place of guest courtesies, complementary items, and amenities in the villas as specified and carries out its delivery and timely clearance.
• Facilitate arrivals and departures according to set procedures.
• Prepare necessary mise-en-place in the allocated pantries and villas to facilitate efficient service.
• Knowledgeable of the service and quality of all types of wines available in the Private cellar.
• Aware of the procedures for laundry valet service and is ready with requirements to carry out same in a professional manner.
• Maintain logbooks, making log entries as per the log standards and going through them every day as soon as coming to shift.
• Attend daily briefings and meetings as scheduled.
• Ensure all arrivals amenities such as fruit platter, beverages according to VIP codes; foot ritual, cold towels, and welcome drinks are in order.

What You’ll Do More?

• Check the arrival villa prior to arrival as per the
• Meets the guests upon arrival at the resort and VIPs at the airport if requested.
• Prepare and offer foot rituals and welcome drinks to guests in the villa.
• Introduce guests to the resort and their villa.
• If guests have any other requests like laundry or baggage unpacking, attends to them immediately.
• Meet guests regularly.
• Educate, recommend and assist guests of using and indulging in resort’s facilities.
• Make arrangements for excursions and dining by design.
• Assist guests in foreign currency exchange or matters related to payments.
• Hand over and takes over any guest faxes and emails.
• Attend to flight re-confirmation/special transfer requests if any and coordinate with reservation and Front Office.
• Speak to the guest the night before departure and explain departure procedures. Offers guests wake up calls or early morning breakfast or any other requests which guests have.
• Facilitates villa checkout.
• Check the villa for any last-minute consumption in the private cellar and keep the front desk informed about it.
• Monitor guest comments and follows up as necessary.
• Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
• Ensure that all fellow associates follow Safety rules and operating procedures.
• Aware of all house rules and assists in enforcing them on associates.
• Always conduct himself/herself in such a manner to encourage all fellow team members to do likewise.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Project at all times, a favorable image of the company, resort and department.