Abu Dhabi Islamic Bank (ADIB)
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We are hiring a Universal Banker in Abu Dhabi, UAE. This Universal Banker role at Abu Dhabi Islamic Bank is based in Abu Dhabi and offers a strong opportunity to grow your career in Islamic banking in the UAE. Read on for full details and how to apply.
About the Universal Banker role
This Universal Banker position suits a driven professional who wants to build a long-term career in Islamic banking with a leading UAE institution in Abu Dhabi.
- This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only
Key accountabilities of the role:
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
About Abu Dhabi Islamic Bank in the UAE
Abu Dhabi Islamic Bank (ADIB) is one of the leading Islamic banks in the UAE, headquartered in Abu Dhabi and serving over a million customers. ADIB offers professionals rewarding, Sharia-compliant banking careers across the Emirates.
Browse more finance jobs and roles in Abu Dhabi.
How to apply
Interested candidates can apply for this Universal Banker role in Abu Dhabi through the official ADIB careers page. Visit the employer application page to submit your application.