Al-Futtaim Group
Inspiring Moments, Enriching Lives
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role:
- The Sales Assistant is responsible for driving sales and enhancing the customer experience through friendly and efficient service. They are expected to maintain store standards, ensure a clean and organized presentation, and assist customers with their queries and purchases. The role requires proactive engagement with customers to promote products and capture customer data for future marketing efforts. Success in this role is measured by sales performance, customer satisfaction, and adherence to operational standards set by the store management team.
What You Will Do:
Customer Service
- Greet customers immediately upon entering the store with a smile and sincere greeting.
- Provide customers with current, relevant product information.
- Provide quality service in the fitting rooms, follow up with customers in a timely manner.
- Thank all customers sincerely as they exit the store, inviting them back.
Sales and Cash Management
- Provide efficient service at the cash wrap, offer gift cards, and maintain cleanliness.
- Capture customer information in the database accurately.
- Attempt to add on to the sale by suggesting additional products.
- Ensure transactions are processed accurately and promptly, offering gift cards when applicable.
Store Maintenance
- Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
- Adhere to dress code to create a positive first impression.
- Perform housekeeping duties as assigned by store management.
- Maintain visual presentation standards throughout the store.
Required Skills To Be Successful:
- Excellent verbal communication skills
- Ability to engage and interact with customers in a friendly manner
- Sales-driven and proactive in enhancing the customer shopping experience
- Physical stamina for continuous standing and performing light physical tasks
What Qualifies You For The Role:
- High School Degree
- 1-2 years of retail sales experience
- Good verbal communication skills
- Ability to stand for at least 8 hours, with some heavy lifting required
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…