Al-Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
As a Warranty Executive, you will provide front-line warranty support to Aftersales teams by verifying and validating warranty claims prior to submission in the manufacturer’s portal for reimbursement. You will maintain accurate master data for GL reconciliation, support SAP/DMS data activities (including loading warranty package prices), and help resolve warranty-related issues via the National Service Desk. This is a high-volume, high-accuracy role—processing 250+ claims per day and generating approximately AED 200,000 per day in warranty revenue—where precision is critical as rejected claims may not allow rework.
What you will do
• Provide warranty support to service teams across Aftersales locations, answering queries and resolving issues via the service desk.
• Verify, validate, and submit warranty claims in manufacturer portals in line with principal guidelines and timelines.
• Liaise with Aftersales, Finance, and IT/EIT stakeholders to reconcile warranty GL accounts and support accurate reporting.
• Coordinate with principals on pre-approval requisitions and manage related follow-ups.
• Support internal warranty audits, identify gaps, and implement action plans to strengthen compliance and processes.
• Submit warranty invoices to manufacturers for settlement and support claim reimbursement follow-through.
• Maintain SAP master data and support DMS activities (e.g., loading warranty package prices) to enable smooth system integration.
• Support Mopar/extended warranty contract administration (submission, approvals, activations) in the principal portal and SAP.
Required skills to be successful
• High attention to detail and quality mindset—able to spot discrepancies before submission.
• Data management capability, including data quality checks and master data maintenance.
• Strong communication and interpersonal skills to work effectively with branches, finance, IT, and principals.
• Strong MS Office skills, especially Excel; confident PC skills including PowerPoint.
About the team
You will join the System Support team within Aftersales Distribution Operations, partnering closely with service teams across business locations as well as Finance and IT/EIT. The team plays a critical role in ensuring manufacturer warranty compliance, smooth system integration, and accurate claim processing that supports warranty revenue performance.
What equips you for the role
• Graduate or Diploma qualification (automotive background preferred).
• Experience in a relevant role, with automotive aftersales experience mandatory.
• Demonstrated capability to work accurately under time pressure in a high-volume processing environment.
• Customer-oriented mindset, strong teamwork, and effective time management.
• Strong understanding of automotive aftersales warranty processes, policies, and compliance requirements.
• Analytical problem-solving skills and ability to manage multiple priorities in a high-volume environment.
• ERP/system proficiency (SAP IS-AUTO experience preferred) and comfort working across portals and DMS tools.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.