Training & Technical Support Engineer Samsung Electronics Dubai

Training & Technical Support Engineer Air Conditioning at Samsung Electronics will be responsible to enhance HVAC technical know-how of employees and partners through training. Create localized training content. Monitor and support training activities in MENA. Support training events in the region as a regional master trainer. Improve installation and service quality through managing installer and service center training in the region.

Duties of Training & Technical Support Engineer

• Act as the regional person in charge of training activities and training infra.
• Communicate with subsidiaries and help to implement AC training strategy.
• Train, motivate System AC Installers and lead System AC Installers’ development in the region.
• Set regional training targets, monitor the progress, and support training activities of subsidiaries.
• Cooperate with the Customer Support Team to train and qualify service center employees.
• Visiting customers and supporting subsidiaries (bridge between region team and MENA HQ)
• Create localized and customized training materials benchmarking HQ training content.
• Create and implement regional training and certification events for partners.
• Manage online training portal by creating online learning events and reporting progress.
• Support the establishment of new training centers in the region.
• Train and qualify master trainers and commissioning engineers across the region.
• Maintain and upkeep the regional training facility.
• Monitor the utilization of the training centers (direct and indirect) in the region.
• Monitor and upgrade installed products in training centers to ensure new products and solutions are used for training.
• Support remote and on-site troubleshooting of Air conditioning products and control solutions.
• Utilize training as a sales tool for key regional stakeholders (developers, consultants, contractors).
• Supporting Product Manager for new product launches, pricing, market sensing, new regulations, etc.
• Maintain contact with clients and Service Centers to obtain customer feedback regarding product/service quality
• Develop and optimize support and service processes, tools, and systems
• Provide reports to management on all training activities
• Collect & report VOCs generated from training events.

Eligibility Requirements

The eligibility requirements for role of a Training & Technical Support Engineer are as under:

• Bachelor’s degree or post-graduate degree preferably in Mechanical or Industrial Engineering. 
• 5+ years of experience in HVAC service, technical support, training.

Knowledge & Skills Desired

• Fluent in English and Arabic (Proficiency in French will be an added advantage)
• Strong experience in VRF Systems, understanding of principles of Air Conditioning, refrigeration, and heating.
• Strong knowledge of installation practices and troubleshooting of Air Conditioning products and controls.
• Excellent Presentation and training skills (Proficiency in PowerPoint & Excel is a must).
• Self-motivated, hard-working, team player and with strong analytical skills and business acumen.
• Able to foster relationships with Internal and regional stakeholders to be able to achieve goals.
• Able to navigate a global corporate organization and deal with high-pressure situations.
• Able to deal with multi-working styles personalities & nationalities.

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