Support Specialist, Abu Dhabi Commercial Bank

Abu Dhabi Commercial Bank presently has a job opening for eligible candidates for the position of a Support Specialist (Relationship Management) in Dubai, UAE. Abu Dhabi Commercial Bank is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services. It is a constantly innovating, financially successful organization of the highest integrity with the mission.To build partnerships with customers that last a lifetime, by treating every customer as an individual offering innovative products and unparalleled service, never forgetting that their customer has a choice.

Job Purpose of A Support Specialist

To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation.

Your Job Duties As A Support Specialist (Relationship Management) At Abu Dhabi Commercial Bank

Relationship Management 

• Action customer requests, respond to customers needs, complete sales and service activities and ensure complaints are resolved on time in order to build longterm customer relationships and support in revenue generation.

Financial Analysis and Credit Assessment

• Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health and needs as well as their industries / markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCB’s profitability

People Management

• Manage self and team in line with ADCB’s people management policies, procedures, processes and
  practices to ensure adherence and to maximise own and employee contribution to business performance.

Policies, Processes, Systems and Procedures

• Implement approved departmental policies, processes and procedures.
• Ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement

• Manage the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

Customer Service

• Demonstrate our promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Who Can Apply?

Qualification 

• Bachelor’s Degree in Business Administration, Finance, Engineering, Law or equivalent.

Experience 

• At least 3 years of experience in banking.

Knowledge and Skills Desired